What information should I provide when booking?
Please include your first name, the day and time you would like to book, and the session length you are interested in. This makes it easier to confirm availability quickly.
FAQ
Frequently Asked Questions
Helpful answers about booking, etiquette, payments, and visiting Lucy's Massage and TLC in Victoria, BC.
Booking a Session
Should I just text “hi” or “are you available?”
It is much better to introduce yourself and include the booking details above. Short messages without details are harder to respond to and may slow down the booking process.
How are appointments managed?
Many appointments are reserved in advance. I confirm bookings, reviews requests, and responds as availability allows. Providing complete details helps avoid back-and-forth messages.
Do you accept new clients?
Yes, new clients are welcome. Please read the website first so you understand the services, rates, booking process, and expectations before contacting me.
Services and Expectations
Do you offer services not listed on the website?
No. I only offer the services described on this website. Please review the rates and service details before booking.
Are you a registered massage therapist?
No. I am not a registered massage therapist, and appointments are not eligible for medical insurance reimbursement or tax claims.
What session lengths are available?
Current session options are listed on the Rates page. Please mention the session length you prefer when contacting me.
Etiquette and Preparation
How should I prepare for my appointment?
Please arrive clean, respectful, and ready to relax. Good hygiene is appreciated and helps make the appointment more comfortable for everyone.
Should I be discreet when arriving?
Yes. Please enter quietly and respectfully so neighbours are not disturbed. Discretion is appreciated.
What if I am nervous or have questions?
That is completely normal. You are welcome to ask respectful questions before or during your appointment so expectations are clear.
Massage Oil and Products
What type of oil do you use?
I use unscented fractionated coconut oil. It is kept in designated oil warmers, at a constant 60 degrees, and chosen because it is organic, feels comfortable on the skin and washes off much more easily than heavier oils.
Will the oil wash off easily?
Yes. Fractionated coconut oil is brokien into smaller molecules that actually absorb into the skin versus sitting on top. It is much lighter than regular coconut oil and usually washes off easily with Dr Bronners castille soap.
What products are used for cleaning?
Cleaning products may include disinfecting wipes and household cleaners for surfaces, plus organic castille soap, usually Dr Bronners, for guest use. If you have allergies or sensitivities, please mention them before booking.
Payment
What payment methods are accepted?
Cash and debit are preferred. I also accept Visa, Mastercard, and American express.
Advance payments and first time reservation deposits are done by e-transfer or PayPal.
You do accept prepaid Visa or gift cards?
Prepaid cards may be accepted, but an additional fee may apply because of processing costs. I do redeem it in advance so I know its real.
What name appears on card statements?
The business name shown on a card statement does differ from the website name. Ask me directly if you need clarification before paying by card.
Cancellations and Missed Appointments
What happens if I miss an appointment?
If you miss an appointment without notice, advance payment will be required for future bookings.
What should I do if I need to cancel?
Please give me as much notice as possible. Clear communication is appreciated and makes rescheduling much easier.
Can I pay for a missed appointment?
If you would like to offer a full or partial payment after missing an appointment, please contact me directly for payment options.
Location and Service Area
Where is Lucy's Massage and TLC located?
Lucy's Massage and TLC is located in Victoria, BC. Exact appointment details are provided during the booking process.
What areas do you serve?
Clients visit from Victoria, Saanich, Oak Bay, Esquimalt, View Royal, Langford, Colwood, Central Saanich and surrounding communities across Greater Victoria.
Still Have Questions?
If you have read through the website and still have a question, you are welcome to contact Lucy with clear and respectful details.